ug300 Platform Privacy Notice
This page describes what we collect when you use ug300 and how we keep that data protected. We take your privacy seriously and operate according to data-protection principles that respect both your confidentiality and our compliance obligations.
When you create an account on ug300, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, and play our games, you share information with us. We use that information to verify your identity, process your payments, prevent fraud, and provide customer support. This notice explains each category of data we collect, why we collect it, and who we may share it with.
Our services are available only where applicable law permits. If you are located in a jurisdiction where online gaming is prohibited, we cannot provide our service to you. You are responsible for verifying that your access complies with your local jurisdiction's law.
What data we collect on ug300
We collect your email address, full name, date of birth, phone number, and residential address when you open your ug300 account. These are required for identity verification and account recovery. We also collect your government-issued ID document (passport, national ID card, or driver's license) and a utility bill or bank statement to confirm your address. We store scanned copies of these documents encrypted on our servers for compliance and fraud-prevention purposes.
When you deposit or withdraw funds, we record the payment method you used—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—along with the transaction amount, timestamp, and your account balance before and after the transaction. We do not store your full payment card or e-wallet credentials; payment processors handle that encryption separately.
We also log your gameplay activity: which games you played, wagers placed, results, and winnings or losses. We track your IP address, device type (Android, iOS, or web browser), and which city you're accessing from (Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta). These logs help us detect fraud and unusual account behaviour.
Cookies and local storage on ug300
We use session cookies to keep you logged in and analytics cookies to understand how players use our platform. You can disable cookies in your browser settings, though this may limit functionality.
How we use and share your data
We use your personal data to open and maintain your account, process deposits and withdrawals, verify your identity, prevent fraud and money laundering, respond to customer support inquiries, and comply with legal obligations. We may also use your data to send you account notifications—such as deposit confirmations, withdrawal status updates, or security alerts—but we do not use it for marketing unless you opt in.
We share your data with payment processors (the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) only to the extent necessary to complete your transactions. We may also share data with fraud-detection services, compliance partners, and legal authorities if required by law. We do not sell your personal data to third parties for their own marketing use.
Our servers may be located outside your jurisdiction. This means your data may be transferred to countries with different data-protection laws. When we transfer data internationally, we use encryption and contractual protections to keep your information secure.
We believe transparency in data handling builds trust. When you join ug300, your information belongs to you first.
Your rights and data retention
You have the right to request a copy of all personal data we hold about you. You can also ask us to correct inaccurate information or delete your account and associated data. To exercise these rights, contact our support team through your ug300 account or email us directly. We respond to data-access requests within a standard processing window.
We retain your personal data for as long as your account is active, plus a period after closure to comply with legal and financial-crime regulations. Payment records are kept for seven years in line with tax and anti-money-laundering requirements. Gameplay logs are typically retained for three years unless we have a legal obligation to keep them longer.
If you believe your data has been misused or if you have concerns about our privacy practices, please contact our support team. We investigate all privacy complaints and take corrective action where appropriate. If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction.
This privacy notice was last updated on the current date. We may update this notice periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our platform.